At Optexia, we want you to have a smooth and hassle-free shopping experience. However, we understand that sometimes things change, and you may need to cancel an order. We’ve made the cancellation process as straightforward as possible to accommodate your needs.

When Can You Cancel Your Order?
 

We strive to process orders quickly, but the ability to cancel depends on the status of your order. If your order is still being processed or hasn’t shipped yet, cancellation is usually possible. However, some products, such as custom or personalized items, have different cancellation policies.
 

To check if your order can be canceled, log into your account or reach out to our customer support team. Acting fast gives you the best chance of successfully canceling the order before it enters the shipping phase.

How to Cancel Your Order – Simple Steps
 

Cancelling your order is easy:
 

• Log into your account on our website.
• Visit the ‘Order History’ section and locate the order you wish to cancel.
• Click on ‘Cancel’ and follow the instructions provided.

If you need assistance at any point, our customer support team is ready to help. Just keep in mind that cancellations can only be made before the order is processed or shipped.

Refund Process for Canceled Orders

Once your cancellation request is processed successfully, we’ll initiate a refund to your original payment method. Refunds typically take a few business days to appear, depending on your payment provider. If you have any questions or need updates on your refund, our support team is always here to assist you.

Cancellation Exceptions – Important Details
 

While we do our best to accommodate cancellations, there are certain exceptions:
 

Custom or Personalized Products: These cannot be canceled once production starts.

Shipped Orders: Orders that have been packed or shipped cannot be canceled.

Sale & Promotional Orders: Orders placed during special promotions or clearance sales may have unique cancellation rules, which will be clearly mentioned at checkout.
 

If you’re unsure whether your order can be canceled, don’t hesitate to contact our customer service team for further clarification.

Important Legal Information

Please note that our cancellation policy may change from time to time, and we reserve the right to update it without prior notice. We aim to keep this information accurate, but occasional errors may occur. By placing an order, you agree to abide by these terms and understand that we reserve the right to refuse or cancel any order that violates our policies or appears fraudulent.

Contact Us
 

If you have any questions about our cancellation policy or need assistance with your order, feel free to reach out. You can contact us via email at elitecodeventures@gmail.com. Our dedicated team is always here to ensure your shopping experience is smooth and enjoyable.